Shipping & Returns
This document outlines the shipping and returns policies for Kai Yip Limited. By placing an order, the buyer agrees to these policies. The buyer must read this document carefully before making a purchase.
Shipping Policy
Kai Yip Limited processes orders on business days. Processing time occurs before shipment. Carrier transit time follows the carrier's standard delivery schedule. The total delivery time consists of processing time plus carrier transit time. Delivery duration depends on the destination and the carrier. Kai Yip Limited does not guarantee specific delivery dates. Tracking information is provided when available. Kai Yip Limited is not responsible for delays caused by the carrier, customs, or other events beyond Kai Yip Limited's control. The buyer is responsible for any customs fees, duties, or taxes imposed by the destination country. Kai Yip Limited ships to the address provided by the buyer at checkout. The buyer must ensure the shipping address is correct. Kai Yip Limited is not responsible for orders shipped to an incorrect address provided by the buyer.
Returns Policy
The buyer may return any eligible item within 14 days of receipt for a refund without providing a reason. This is a strict 14-day no-reason refund policy. The 14-day period begins on the date of receipt as confirmed by the carrier's tracking information. To be eligible, the item must be unused and in its original packaging. All tags and accessories must be included. The buyer completely bears all return shipping costs. Kai Yip Limited does not provide prepaid return labels and does not reimburse return shipping fees. The buyer must ship the return using a trackable method. Kai Yip Limited is not responsible for returns lost or damaged during transit.
Return Details
All returns must be sent to the following recipient and address: The recipient must be Kai Yip Limited, the contact phone is +852 5422 3361, and the specific return address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin. The buyer must include the order number inside the return package. The buyer must also provide the tracking number to [email protected]. The buyer must not send returns to any address other than the specific return address provided. Returns sent to an incorrect address will not be processed.
Refund Policy
Refunds are processed within at least 14 days after the returned item is received and inspected. The refund is issued to the original payment method. The buyer must allow at least 14 days for the refund to appear on the original payment method after Kai Yip Limited processes the refund. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The buyer should allow up to 30 days for PayPal refunds in those regions. Kai Yip Limited does not issue refunds for items that are not eligible under the Returns Policy.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. This period matches the Terms of Service. The buyer must contact Kai Yip Limited at [email protected] within exactly 7 days of receipt. The buyer must provide photographs of the damage or defect. The buyer must also provide the order number. Failure to submit a claim within exactly 7 days of receipt will result in the claim being denied. The buyer must keep all original packaging and documentation for the damaged or defective item. Kai Yip Limited will review the claim and may request additional information. If the claim is approved, Kai Yip Limited will provide instructions for return or replacement. The buyer bears return shipping costs for damaged or defective items unless Kai Yip Limited states otherwise in writing.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that are not unused or not in original packaging are non-returnable. Kai Yip Limited does not accept returns for items that show signs of use, damage caused by the buyer, or missing parts. Kai Yip Limited does not accept returns for items that have been used, washed, altered, or damaged by the buyer. The buyer must ensure the item is properly packed to prevent damage during return transit. Kai Yip Limited reserves the right to refuse any return that does not meet these conditions.
Return Process
Step 1: Contact [email protected] to request a return authorization. Provide the order number and the reason for return. The buyer does not need to provide a reason for a no-reason return, but the buyer must state that the return is under the 14-day no-reason policy.
Step 2: Pack the item securely in its original packaging. Include all tags and accessories. Place the order number inside the package.
Step 3: Ship the item to the return address. The recipient must be Kai Yip Limited, the contact phone is +852 5422 3361, and the specific return address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin. The buyer completely bears all return shipping costs.
Step 4: Email the tracking number to [email protected]. Kai Yip Limited is not responsible for returns without a tracking number.
Step 5: Wait for Kai Yip Limited to receive and inspect the item. Kai Yip Limited will process the refund within at least 14 days of receipt. The refund will be issued to the original payment method.
Contact Information
For questions about shipping or returns, contact Kai Yip Limited at [email protected]. The company phone is +852 5422 3361. The company address is Ping Tin Shopping Centre, 23 On Tin Street, Lam Tin. The website is ybuwshoulderbag.com. Kai Yip Limited responds to inquiries in the order they are received.